VE Support

VE Online Help

Choose a topic to find quick answers and get step-by-step instructions.

Knowledge Base

Find the answer to your question in our Knowledge Base.

Trial Support Guides

Our handy trial support guides offer useful advice to help you get the most out of your VE trial.


New or existing VE customer? Go to the Download Centre to install or upgrade to the latest version.

Installation and Licensing

Guidance on how to install the VE software on your system, request licence keys and activate the software.

Weather Files

Obtain the latest weather files for global locations, future climate predictions and CIBSE data for UK Building Regulations Compliance.

Content Store

The IES Content Store provides a valuable selection of custom generated resources that allow VE users to get ahead and maximise productivity.

Free Getting Started Course

New to the VE software and need help learning the basics? Enrol in our free on-demand course.


With live online training sessions and flexible on-demand learning courses, our team are here to help you get started.

Join the Conversation


Ask questions and connect with other users.

YouTube Channel

Take advantage of our free video resources. 

Contact IES Support

Can't find the answer to your question? Don't worry, the Support team will be happy to assist you.